This course provides employees with a clear understanding of the Payment Card Industry Data Security Standard (PCI DSS) requirements. It covers essential security practices for handling, processing, and storing cardholder data to help ensure organizational compliance and protect against data breaches. Ideal for staff involved in payment processing, IT, and data security.
This module explores the essentials of delivering exceptional customer service in the fast-paced world of gaming. Learners will discover the behaviors, communication skills, and mindset needed to create experiences that keep players coming back. From handling inquiries with empathy to resolving issues with confidence, this course highlights what it means to represent a brand that players trust and love. It's all about creating moments that matter—and making every interaction one to remember.
This module provides a beginner-friendly overview of sports betting, tailored for employees in the gaming industry. Learners will explore what sports betting is, how it works, and why it's a key part of the gaming landscape. The course covers basic rules, common bet types, and real-world examples across popular sports. Whether you're new to the topic or need a refresher, this module builds foundational knowledge to help you better understand and support sports betting products and customers.
This course provides a comprehensive understanding of responsible gaming principles, ensuring employees in the gaming industry adhere to ethical and regulatory standards. Participants will explore key topics such as player protection, identifying problematic gambling behaviors, implementing responsible gaming measures, and complying with jurisdictional regulations. Through real-world scenarios and best practices, learners will gain the knowledge and skills to foster a safe and responsible gaming environment while balancing business objectives and regulatory compliance.
Test Course
